It’s no secret that the demand for enterprise search software continues to grow. In fact, Gartner predicts that by 2020, “at least 75% of enterprises will routinely use search as a primary user experience to drive business performance and user experiences across their digital properties.”
With so many different options out there, it can be challenging to understand exactly what enterprise search software is, why it’s important, and what types of searches you need to consider when looking for new software.
To help you get up to speed on this essential piece of digital transformation technology, we put together an overview of secure search technology today and why it’s essential for the future.
What Is Enterprise Search Software?
At its most basic level, enterprise search software allows users to find information using keywords and other search terms. It works by indexing relevant documents across your network, making them easily accessible regardless of their location.
The benefits of a successful implementation are clear – from reducing time spent searching for information to improving customer service and developing new products faster, businesses across every industry are prioritizing secure search software in order to unlock its potential.
Let’s take a close look at them in finer detail:
Why Prioritize Secure Search Software
As the demand for enterprise search software continues to grow, it’s important to understand why companies are prioritizing secure search software.
To put it simply, secure search software ensures that only people who have authorization see the information you’ve indexed and that you’re well equipped to handle sensitive data. Otherwise, you risk disclosing information to the wrong parties, slowing down your business, and putting your customers’ privacy at risk.
That being said, there are many additional benefits of secure search software that make it an essential part of any organization’s digital transformation strategy.
For starters, with the appropriate search capabilities, employees can easily find the information they need to complete their tasks without having to go through a lengthy process of identifying where it is. This helps your organization save time, money, and resources by reducing the need for employees to print or copy documents to USB drives, send emails with attachments, or talk with colleagues in person to get the information they need.
Depending on the software you choose, you can also enable users to search for information in many different ways, including through images and audio. Enterprise search software also includes features like auto-suggest, which lets users type in a few letters to see a list of appropriate terms. The software typically saves the search terms and results to allow users to easily repeat their previous searches.
With secure search software, you can provide a consistent interface that lets customers search for information from a variety of devices and channels, including the web, mobile apps, and voice assistants. This can help you reduce your customer support costs by making answers to frequently asked questions easily accessible without requiring customers to contact your support team.
Enterprise search software is an essential piece of digital transformation technology that you need to consider as your business moves toward more digital workflows.
With the right software in place, you can easily index your unstructured and structured content to make it easily accessible to employees across your company, improving collaboration and innovation throughout your business.