It’s a fact that technology has changed the world for the better, especially in the workplace. Conferencing platforms, like Cisco Webex Meetings, have revolutionised communication, remote and otherwise. Without proper deployment and implementation, however, new technology may not be fully optimised and used to its maximum potential.
Understand How and Why Implementation Fails
No matter the features or benefits, a new system could still end up underutilised or not used at all for a lot of reasons.
- New technology can be intimidating and complicated. Failure to smooth out processes for employees of different levels can result in a failed initiative.
- There must be emphasis on the need to update or change an old system, and compelling reasons should be properly articulated to the people involved. ERP deployment, for example, could fail if people don’t understand why the technology must be used in the company.
- The new system isn’t mobile-friendly or easy to use, requiring extensive training. Complex navigation also results in low adoption rates.
- Implementation has been rolled out, but the necessary tools have yet to be provided. You can’t expect employees to use a platform without proper training or ample testing.
How Do You Prevent Failed Implementation?
Run a Technology and Workflow Audit
Before you introduce a new platform, take into consideration existing practices that either contribute to or hamper a successful rollout.
- Check those existing applications, network infrastructure, and hardware to allow for seamless implementation of a new system.
- Find out what employees think about the existing technology, changes they want to see, and what kind of platform they need.
- Collect data on their daily workflows so you can plan and schedule training accordingly.
- Identify possible hiccups upon and during implementation. Frequent and extensive downtimes, for example, may be cause for failed deployment.
Invest in the Right Technology
Based on the data collected, you will get a clear picture of the kind of system employees need. If they consider a technology a necessity, you don’t have to work hard to convince them to use it.
- Consider implementing platforms that solve a particular pain point. Communication software that integrates other technologies, such as Google Workspace and Loom, for example, will alleviate bottlenecks.
- Find out why such a system is necessary and how you can increase adoption rates.
Develop a Solid Plan for Implementation
If you want all digital tools for business to be utilised optimally, a solid implementation plan is necessary.
- Going back to the audit you’ve made, create a schedule for employees to train during the work hours without sacrificing their primary tasks.
- Schedule a trial period, but make sure it doesn’t disrupt normal operations.
- Make sure employees who will be most impacted by the new technology are well aware of the whole process, from inception to implementation. Early communication and involvement will make it easier to roll out the new system.
- Build a team to handle implementation or cross-functional changes. Team members should have the necessary skills and knowledge to articulate the change, train employees, and help everyone truly understand what the system is for.
- Make sure the technology is tested and validated by a select number of individuals before company-wide deployment.
- Follow a comprehensive implementation checklist that will include gathering feedback and a clear timeline as to when support will be provided and ended.
Implementing a new technology is anything but straightforward. But with the right strategies, you can ensure that the investment you made will have long-term returns. If you’re planning to implement enterprise tools, Telex can provide you with the technology and support you need.
